StatusSet a Print Job to an Error Status

You can set a specific print job or jobs in a device queue to an error status, enter a reason for the error, and remove the job or jobs from the queue. This is useful if you want remove a print job from a device queue but you want to be able to search for the print job in the future and see a record of why it was not printed. Alternatively, you can cancel a specific print job or jobs in a device queue without adding an error reason. For more information, see Cancel a Print Job.

Note: To perform this task, a user must have Read and Queue permissions for Device Groups.

To set a print job or jobs to an error status, use the following procedure.

  1. In StatusStatus, click Queues . The Queues Summary page is displayed.
  2. Enter criteria by which to search for a device queue:
    1. Enter text in the Device Name field to search by a full or partial device name, or leave this field blank to search all names.
    2. Select options for the Queue Status, Lock Status, and/or Device Status fields, or leave Any selected.
  3. Click Search . A list of device queues is displayed, filtered by the criteria that you entered.
  4. Click a device name to select the row, and then click Lock.

    Note: If the device queue is locked by another user and you have administrative permissions, see Take Control of a Device Queue.

  5. Click Stop or Pause to stop or pause the device queue.
  6. Double-click a device name, or click a device name to select the row and then click View Details View Details. The Queue Detail page is displayed for the device.
  7. Select the check box in the row or rows of the print job or jobs that you want to mark as errored.

    Tip: You can use the filters to locate a specific job detail in the queue. For more information, see Find a Print Job in a Queue.

  8. In the Job Actions toolbar, click Error .
  9. In the Error Job dialog box, enter text describing the reason for the error, and then click OK. The status of the print job or jobs is changed to Error. The print job or jobs will be removed from the device queue when you click Refresh .

    Tip: The Error Reason is displayed in the Information pane of the Jobs panel. For more information, see View an Error Reason.