Cancel a Print Job

You can cancel and remove a specific print job or jobs in a device queue. Alternatively, you can set a print job or jobs to an error status and enter a reason for the error. For more information, see Set a Print Job to an Error Status. If you want to cancel the job currently running on a particular device, see Cancel the Current Job on a Device.

Important! To perform this task, a user must have Read and Queue permissions for Device Groups and Read and Delete permissions for Jobs.

To cancel a specific job or jobs in a queue, use the following procedure.

1. In Status, click Queues . The Queues Summary page is displayed.
2. Enter criteria by which to search for a device queue:
   1. Enter text in the Device Name field to search by a full or partial device name, or leave this field blank to search all names.
   2. Select options for the Queue Status, Lock Status, and/or Device Status fields, or leave Any selected.
3. Click Search . A list of device queues is displayed, filtered by the criteria that you entered.
4. Click a device name to select the row, and then click Lock.

   Note: If the device queue is locked by another user and you have administrative permissions, see Take Control of a Device Queue.

5. Click Stop or Pause to stop or pause the device queue.
6. Double-click a device name, or click a device name to select the row and then click View Details . The Queue Detail page is displayed for the device.
7. Select the check box in the row or rows of the print job or jobs you want to cancel.

   Tip: You can use the filters to locate a specific job detail in the queue. For more information, see Find a Print Job in a Queue.

8. In the Job Actions toolbar, click Cancel .
9. In the Cancel Jobs dialog box, click Yes to confirm. The status of the print job or jobs is changed to Canceled. The print job or jobs will be removed from the device queue when you click Refresh .