Modifications to your Loftware Software that Involve Acquiring a New Product License from Customer Service

Problem

Related Loftware Family Products are in "Demo Mode":

Particularly where the software previously had a valid product license.

Explanation

Please note that this document is not intended to cover every reason why a new license will be acquired. This article addresses likely scenarios that cause the Loftware product (go into Demo Mode) licenses to become invalid and require a new one be obtained from Loftware's customer support.

Entering Demo Mode

Provided are common dialog windows that may be encountered upon entering into Demo Mode.

If the LPS service is running and you have made any changes to the way the hardware key is configured, you must stop and then restart the service in order for the changes to be recognized.

Windows dialog box encountered when Loftware enters into Demo Mode

Potential Reasons

Loftware Print Server (LPS)
  • The Server where the LPS product resides was virtualized
    • MAC address has changed
    • The LPS Server name has changed
  • The Operating System on the server where our LPS product resides was changed
  • The LPS was upgraded to a newer version
  • The current LPS installation was moved to a new machine
Loftware Label Manager (LLM)
  • The Operating System where the LLM product resides was changed
  • The LLM was upgraded to a newer version
  • The current LLM installation was moved to a new machine
  • The computer name has changed

Additionally, here are some other circumstances in which Loftware (LLM)/(LPS) can go into Demo Mode:

((Click Here to Expand for additional Links))
Some of the most common reasons are additionally listed here which may better suit the issue being experienced.

Use the links below:

Entering Demo Mode

To verify Loftware has entered into Demo Mode:

  1. Launch Design32 from the system detected to be running in Demo Mode.
  2. Go to Help, then select "About Loftware Label Manager".
  3. As shown in the screenshot below "Demo00000000" the program is running in Demo Mode.

Additional Steps to Confirm your Loftware Product Serial has become invalid:

  1. Navigate to the Loftware Labeling directory located at
    1. C:\Program Files (x86) for 64 bit OS
    2. C:\Program Files for 32 bit OS
  2. Launch Gatekeeper.exe

Checking Loftware's Gatekeeper Identifier

Identifier for Loftware

Make note of the "Identifier for Loftware" if this number is different from your company's records then contact Loftware Customer Service to request a permanent replacement password or to initiate the key replacement process.

Solution

There are two (2) steps to take to resolve this issue after you have reviewed the above article and determined the issue experienced is relates to the information provided.

Steps To Take To Resolve When Loftware is in Demo Mode
If you have determined Demo Mode was caused by one of the items in the list of Potential Reasons then you must contact Loftware Customer Service.
  1. Contact Loftware Customer Service to request a permanent replacement password or to initiate the key replacement process during normal business hours 8 a.m. to 5 p.m. Monday thru Friday EST.
  2. Emergency Mode: Emergency Mode allows you to run Loftware for a short period of time (10 printing days) after a key or password license failure during production. It is a temporary solution if you require immediate restoration of Loftware label printing operations during non-business hours for the eastern coast of the United States.
Emergency Mode
Note: Emergency Mode is only available if you purchase and license LPS and your Identifier for Loftware has not changed.
Emergency Mode is available if your Identifier for Loftware has not changed. Check the box to initiate Emergency Mode Sequence
WARNING: Do not use Emergency Mode on the primary node of a cluster; LPS may not fail over in Emergency Mode. If the license fails on the primary node, it is best to fail over to the backup node. If the licenses on both nodes fail, then the Emergency Mode should be used to resume production.
Note: Emergency Mode is a one-time mode. Make sure you contact Loftware Customer Service before the 10-day countdown expires for a reset of your original license.

                                                        

                                                        

                                                    

                                                        
Article Number

                                                        
2016057

                                                        
Versions

                                                        
All supported LPS family product versions

                                                        
Environment

                                                        
Any supported LPS family product environment