My labels don't print

You can't print labels because there could be issues with:

  • Your printer

  • Printer driver installation

  • Printer driver settings

  • Printer connection

  • Desktop Designer or Control Center settings

These are the steps to diagnose and fix the issues:

  1. Check if your printer is installed and connected. See our dedicated troubleshooting topic.

  2. Print a test page from your printer.

    1. On your computer go to Settings > Devices > Printers & Scanners and click your printer.

    2. Click the Manage button. Your printer settings window opens.

      22_troubleshooting_7.png

    3. Click Print a test page, then check the printer status.

      23_troubleshooting_8.png

    If the test print failed, run Windows diagnostics by clicking Run the troubleshooter or Get help.

    34_troubleshooting_19.png

  3. If your test print succeeded and your labels still don't print, try to print from some other applications like Notepad or MS Word.

  4. If the printing from other applications doesn't work, check if there are errors in the printer spooler.

    Note

    A printer spooler temporarily stores print jobs in the computer's memory until the printer is ready to print them.

    1. On your computer go to Settings > Devices > Printers & Scanners and click your printer.

    2. Click the Open queue button. The printer spooler window opens.

      26_troubleshooting_11.png 27_troubleshooting_12.png

    3. If you see the error in the Status column, run Windows diagnostics by clicking Run the troubleshooter or Get help in the Settings window.

      34_troubleshooting_19.png

  5. Check your printer port settings in the driver. Maybe the driver is configured for using the wrong port. For example, you defined an LPT port while your printer is connected to a Network port.

    1. On your computer go to Settings > Devices > Printers & Scanners and click your printer.

    2. Click the Manage button. Your printer settings window opens.

      22_troubleshooting_7.png

    3. Click Printer properties to open a window with all printer settings.

      28_troubleshooting_13.png

    4. Go to the Ports tab and check if the correct port is selected.

      29_troubleshooting_14.png

    Important

    If your printer is connected to a Network port and you have installed Loftware driver, make sure you use the Advanced TCP/IP port. If you can't see the Advanced TCP/IP port option, reinstall the driver. See our driver installation guide.

    If your printer is connected to a COM or LPT port, make sure you use the correct one.  For example, LPT2 or COM3.

  6. Check your printer's display for a flashing LED or an error message.

If you can't resolve your printing issues, see our Knowledge Base articles or contact our support.