Technical Support
Software licenses purchased directly from Loftware include the first year of Technical Support. This initial 12-month support period starts on the day the product is shipped and invoiced from Loftware's factory. During this period, customers are eligible to receive unlimited telephone and web-based support and access to software upgrades and enhancements.
Before Calling Support
Loftware has highly trained professional technicians available to help you with your labeling system needs and issues. Technical support calls are most efficiently handled when all of the following Technical Support requirements are met:
- Your product is registered. If you have not registered your software, you may do so at http://loftware.com.
- There is an active Support Contract in place that covers the specific license in question.
- You have checked the product documentation for information related to your question.
- You have checked the Loftware Knowledge Base articles on http://help.loftware.com/lps-kb. Hundreds of frequently asked questions and typical problems are documented there in easy to read articles and solutions.
- If you suspect that your problem is hardware related, try to first determine if it is a problem with your computer, network, or printer and contact the appropriate company. Loftware does not sell or service any hardware products.
- Have your serial number and the version number of the product you are using ready. These numbers can be obtained by clicking Help > About in LPS.
- Think about how you are going to efficiently explain the problem prior to speaking with a technician. The better the description, the quicker the solution and/or resolution to your problem.
- If this is a follow up call to a previous incident, please have the case number ready.
Phone: +1-603-766-3630, Option 3
Fax: +1-603-766-3635
E-mail: support@loftware.com
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