Label Not Printing, Or Missing Data Printing To Via an Extended Systems Print Server

Description

When printing to a Datamax printer via an Extended Systems print server, fields on the label are missing or the label does not print. This is possibly due to a firmware issue.

Solution

Datamax Printers do not always print correctly if the Extended System print server port is set to Z-Link.

To correct this problem

1. Check the current firmware version of the print server.
2. Start Extend View software.
3. Choose Diagnostics from the print server menu.
4. Choose the Print Server tab.(The F/W version is the firmware version this should be 6.3 or higher).
5. Contact your Datamax representative and update the firmware, if the firmware version is not 6.3 or higher, and then continue.

Changing the port using the Extend View software

1. Start Extend View software.
2. Choose Configuration from the print server menu.
3. Choose the Output Port tab and select the port that the Datamax printer is on.
4. Change the Output Type to Compatibility (No Bidirectional).
5. Click OK.
6. Save changes to printer server, click OK.
7. Exit Extend View software.

Changing the port using a web browser

1. Enter the IP address of the printer server in the address bar.
2. Click on Login as Administrator and then Login.
3. Click on Output Ports, choose the port the Datamax printer is on.
4. Change the mode from Z-Link to Compatibility (No Bidirectional), click Submit Changes.

5. Click on link at the bottom of the page to reboot the print server, exit Web Browser.