Image on Label Does Not Display the Correct Colors

Problem

An image added to a Loftware format does not display the correct colors, however, the image is using a supported file type (jpg).

See the two images below. The green images is incorrect, the red image is correct.

Explanation

It was discovered that the bad image includes some custom color information called CMYK. (Cyan, Magenta, Yellow and Black/Key). Although this format works fine in Windows, the image displayed and printed incorrectly in Loftware.

Solution

The only way to resolve the issue is to open the image in an image editing software and re-save it without the CMYK information. There is a freeware software program called IrfanView that is capable of making this change, but there are also many other software packages that are capable of making this change.

As you can see in the sample once the image has been re-saved it will display correctly.