Loftware Connector Console Won't Start on System Running 64-bit Windows

Description

 When attempting to start the Loftware ConnectorClosed Java-based software that establishes a high-speed connectivity bridge between UNIX-based enterprise applications and the Loftware Print Server (LPS). Console service, the following message is returned:

Services

Windows could not start the Loftware ConnectorClosed See Loftware Connector. Console on the Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 0.

In addition, the following data is recorded in the System Event Log.

System Event Log
Log Name:      System
Source:        Service Control Manager
Date:          7/20/2015 11:17:30 AM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MJALCfSAP2012R2
Description:
The Loftware Connector Console service terminated with the following service-specific error:
The operation completed successfully. 

Explanation

This error occurs if you attempt to install the Loftware Connector Console on a 64-bit operating system using a 32 bit version of Java.

Solution

Follow these steps: 

  1. Uninstall the Loftware Connector Console via the Control Panel.
  2. Download and install the 64-bit version of Java JDK 1.6 or higher.
  3. Set the JAVA_HOME variable to the 64 bit installation of the Java JDK.
  4. Install the Loftware Connector Console.

Article Number

2016006

Versions

Loftware Connector Console 4.1 or higher

Environment

Windows Operating system - 64 bit