Error Message: ODBC Excel Driver Login Failed Unexpected error from external database driver (1)

Message

Excel connection started returning an error: ODBC Login Failed

ODBC Excel Driver Login Failed Unexpected error from external database driver (1).

Explanation

Due to a mandatory security patch delivered by Microsoft on Tuesday, (October 10, 2017), Loftware Print Server customers using the Microsoft 32bit ODBC driver for (*.xls) files may see the following error:

ODBC Excel Driver Login Failed Unexpected error from external database driver (1).

This Microsoft patch impacts all versions of the Loftware Print Server where the Microsoft 32bit ODBC driver for (*.xls) files is used.

Solution

To resolve this issue one of the following needs to be done:

Uninstall the Microsoft update KB4041681

Install the latest Microsoft ODBC Driver package

Click on the supplied link to access the Microsoft download site.
- https://www.microsoft.com/en-us/download/details.aspx?id=13255
Click on the install instructions and follow them to update your ODBC driver package.
Once complete you will need to recreate your ODBC connection using the new driver.

Article Number

2017147

Versions

All supported Loftware versions

Environment

All supported Loftware environments