DevicesTroubleshoot a TCP/IP Device Connection

If you encounter a problem when attempting to configure a TCP/IP device connection with Standard protocol, do the following to troubleshoot the issue.

Important! Whenever you add a new device, data service, integration, or facility, you must ensure that the service is activated on all Loftware Application Servers on which it should be available to run and started on at least one. In an environment with only one Loftware Application Server, these types of services are automatically activated and started when they are created. For more information, see High Availability with Distributed Services.

Important! In an environment with distributed services, to permit a user to perform administrative tasks related to services you must assign Read and Write permissions for Servers. These permissions must be assigned for each server in Access Control Access Control. Examples of administrative tasks related to services include creating a data service, a device connection, an integration, or a facility. Core services can only be configured by the SuperAdmin or SystemAdmin user.

  1. Test the device connection to diagnose the issue.
    1. In Loftware Enterprise SP, click Devices Devices.
    2. In the All Devices pane, click the device for which there is a problem.
    3. On the Connection tab, click Test Connection.
    4. Review the message displayed.
  2. Verify that the device is connected is accessible via IP address or DNS name.