SystemDisable Two-Factor Authentication

Use the following procedure to disable two-factor authentication (2FA) for the SuperAdmin, SystemAdmin, or ClientAdmin users. To enable 2FA, see Configure Two-Factor Authentication. For troubleshooting help, see Troubleshoot Two-Factor Authentication.

Important: You cannot perform the following tasks when 2FA is enabled for your account: add or remove additional servers in a distributed services environment, transfer data from one Loftware Enterprise SP instance to another, install a new driver, or install Loftware Enterprise SP Business Intelligence. To perform these tasks, disable 2FA for your account and enable it again after the task is complete, if desired.

Note: To perform this task, you must be signed in as the ClientAdmin, SystemAdmin, or SuperAdmin user. For more information, see Controlling Access to System Settings

  1. In System System Management, click System Administration.
  2. In the Authentication Rules panel, clear the Enable Two-Factor Authentication checkbox next to the user or users you want to disable 2FA for.

    Note: Disabling this option deletes the user's existing 2FA configuration data for mobile devices.

  3. Click Save. 2FA is now disabled for the user or users the next time they sign in to Loftware Enterprise SP.