Upgrading Loftware Remote Print

Loftware Remote Print deploys the Loftware Print Agent on a remote computer existing outside of your LAN/WAN. When installed, the Loftware Print Agent allows the remote computer to communicate directly with the Loftware Application Server. On the Loftware Application Server, a Loftware Enterprise SP object called a Remote Site represents a location where a Loftware Print Agent is installed and manages the configuration of the Loftware Print Agent and associated devices.

In Loftware Enterprise SP 4.6, Loftware introduced a new method for installing, configuring, and using remote printing capabilities, the Loftware Print Agent (LPA). The Loftware Print Agent replaces the Remote Print Agent and offers simpler configuration and upgrading, as well as improved monitoring and troubleshooting capabilities and general usability.

Upgrading Remote Print from Spectrum 4.6 or Later Versions Using the Loftware Print Agent

If you previously configured the Loftware Print Agent in Spectrum 4.6 or later versions, you should check the Release Notes for your new version of Loftware Enterprise SP to see if you need to upgrade Loftware Remote Print. If an upgrade is required, perform the following steps after upgrading the Loftware Application Server.

  1. In Devices Devices, open the Remote Site you want to upgrade.
  2. Click Upgrade. When the process is complete, the LPA version number is updated.
  3. Confirm that the updated Remote Site is connected by clicking the Loftware icon in the system tray.
  4. Repeat the steps above for each Remote Site.

Upgrading Remote Print from Loftware Enterprise SP 4.5.x

If you previously configured Loftware Remote Print with the Remote Print Agent in Spectrum 4.5.x, you do not need to upgrade Loftware Remote Print at this time. However, upgrading the Remote Print Agent to the Loftware Print Agent is recommended as it offers a redesigned remote print solution that includes performance improvements with increased printer speeds, backwards compatibility, auto-upgrade capabilities for future upgrades, and a secure LPA installer. To upgrade, perform the steps in Upgrade the Remote Print Agent to the Loftware Print Agent.

Upgrading Remote Print from Spectrum 4.2.x and Earlier Versions

If you previously configured Loftware Remote Print with the Remote Print Agent in Spectrum 4.2.x or earlier versions, you must upgrade to the Loftware Print Agent for your new version of Loftware Enterprise SP. To upgrade, perform the steps in Upgrade the Remote Print Agent to the Loftware Print Agent.

Upgrade the Remote Print Agent to the Loftware Print Agent

To upgrade to the Loftware Print Agent, an administrator of the remote computer should use this procedure.

  1. In Devices Devices, open the Remote Site you want to upgrade.
  2. Click Download to download the Loftware Print Agent Installer (LoftwarePrintAgent.exe).
  3. Transfer the Loftware Print Agent Installer to the Remote Site computer.
  4. On the Remote Site computer, double-click the installer file and respond to the following prompts.
    1. Read the End User License Agreement, and then click Accept.
    2. Wait while the Remote Print Agent is uninstalled and the Loftware Print Agent is installed. When the process is complete, the installer automatically closes.
  5. Confirm that the updated Remote Site is connected by clicking the Loftware icon in the system tray.