Fix errors with Loftware Cloud Proxy Service not running

Problem

When you try to run Loftware Desktop Designer or Automation, you get the error

We cannot run Loftware Desktop Designer

Loftware Desktop Designer cannot run because Loftware Cloud Proxy Service is not running

Solution

Loftware Cloud Proxy Service is a Windows service that broadcasts packets and receives replies from other Loftware applications in your labeling environment. By default, Loftware Cloud Proxy Service starts automatically when you start Windows. Loftware Cloud Proxy Service errors can occur for different reasons.

To resolve Loftware Cloud Proxy Service errors:

  • Install the latest version of Loftware. You can find updated software on our downloads page.

  • Make sure Loftware Cloud Proxy Service is running.

    1. Open Windows Services. Click Start or press <Windows> key and type "Services".

    2. Click Services. Your Windows Services window opens.

    3. Select Loftware Cloud Proxy Service and click Start.

  • If you can't start or restart Loftware Cloud Proxy Service, rename or archive product.config and license.db files in your Loftware folder %PROGRAMDATA%\Loftware\

    Restart Loftware Cloud Proxy Service and run Desktop Designer.

    Desktop Designer generates new product.config and license.db files on restart.

  • Temporarily change your Loftware Cloud Proxy Service Log On account. Log on to Loftware Cloud Proxy Service with your Local System account.

    1. Open Windows Services and double-click Loftware Cloud Proxy Service.

    2. Loftware Cloud Proxy Service Properties opens. Go to Log On and select Local System account.

    3. Click OK.

    4. Restart Desktop Designer.

    5. If you can start Loftware Cloud Proxy Service with Local System account, change <our account back to your user account.

  • Some antivirus software blocks Loftware Cloud Proxy Service. Try disabling your antivirus software for testing. If you find conflicts, contact our support for more help. Let us know which antivirus you use.