Cannot log in to Loftware Cloud or Loftware Web Client

Problem

When you try to log in to your Loftware Cloud, you face one of the following issues:

  • After you enter your credentials in Loftware Desktop Designer, a blank page opens.

  • You can't log in to your Loftware Web Client with your Google account.

Solution

After you enter your credentials in Loftware Desktop Designer, a blank page opens

Your computer might have restrictions to websites that Loftware applications use to communicate with Loftware Cloud. Add websites to Trusted sites in Internet properties.

  1. Open Internet Options in Control Panel.

  2. Internet Properties window opens. Go to the Security tab.

  3. Click the Trusted sites icon, then click the Sites button.

  4. Trusted sites window opens. In the Add this website to the zone edit field enter your Loftware Cloud address:

    https://<customer_prefix>.onnicelabel.com

    then click Add.

    Add also the following sites:

    https://login.onnicelabel.com

    https://login2.onnicelabel.com

  5. Click Close.

You added Loftware websites to your Trusted sites and you should now successfully log in to your Loftware Cloud.

If the problem persists, add additional sites to Trusted sites (see steps 1-5 above):

https://*.onnicelabel.com 

https://login.microsoftonline.com 

https://aadcdn.msftauth.net 

https://login.live.com

Then make sure you have enabled the Websites in less privileged web content zone can navigate into this zone option in Security Settings:

  1. Open Internet Options in Control Panel.

  2. Internet Properties window opens. Go to the Security tab.

  3. Click the Trusted sites icon, then click the Custom level... button.

  4. Security Settings - Trusted Sites Zone window opens.

  5. Scroll down to the Websites in less privileged web content zone can navigate into this zone option and check if it is enabled.

  6. Click OK.

Also check the Loftware Cloud System Requirements.

You can't log in to your Loftware Web Client with your Google account

Here are possible solutions:

  • In Registry Editor enable emulation feature of IE embedded browser on the client where login fails.

    1. Open Registry Editor.

    2. Navigate to the key

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

    3. Add a new DWORD (32-bit) Value with the name LoftwareLoftware Web Client.exe.

    4. Modify the value and set the Value Data to 2af8 Hexadecimal.

    5. Restart Loftware Web Client.

  • Check if there is a proxy server between your system and the authentication server (AD, Google). This could prevent Google authentication.

  • Check if your computer has enabled Active scripting and Scripting of Java applets:

    1. Open Internet Options in Control Panel.

    2. Internet Properties window opens. Go to the Security tab.

    3. Click the Internet icon, then click the Custom level... button.

    4. Security Settings - Trusted Sites Zone window opens.

    5. Scroll down to the Active scripting option and check if it is enabled.

    6. Scroll down to the Scripting of Java applets option and check if it is enabled.

    7. Click OK.

  • When the login window opens, click the Use external browser for sign in link under the login buttons. Don't click the login buttons.