Disconnecting remote activation

Remote activation is only available in the hybrid deployment of Control Center. Hybrid deployment is a payable add-on to your Loftware Cloud.

For more information, contact Loftware sales.
Available in Cloud Business, Cloud Compliance and Cloud Enterprise.

You can delete or disconnect your license at any time during your remote activation period. You may decide to disconnect if:

  • You don't need a remote Control Center instance in your Loftware Cloud product.

  • You want to release your printer seats from your subscription account.

    When you remove an existing remote activation, you release the printer seats you reserved with your activation. To get back your reserved printer seats, you need to wait until your remote activation expires, disconnect, or Updating or changing remote activation.

When you disconnect your remote activation, your Loftware installations, like Desktop Designer, continue to work for 30 days. After 30 days, you will have to activate your Loftware product again. To reactivate, you can Creating a new remote activation, or activate without using your remote Control Center. For activating your Loftware Cloud product without using hybrid deployment, see

Activating Cloud Enterprise.

If you want to remove an expired remote activation, see Deleting an expired remote activation.

To disconnect your remote activation:

  1. Disconnect your remote Control Center

  2. Get the Deactivation token

    1. Scan the QR code (recommended) or

    2. B. Click the download link

  3. Disconnect remote activation

Disconnect your remote Control Center

  1. Go to your remote Control Center> Administration > Product info.

  2. In your License Details section, click Disconnect.

  3. The Sign Out and Disconnect window opens. Click Disconnect to continue disconnecting.


    When you click Disconnect, you deactivate Control Center from your account, but the deactivation is not yet complete. Your printer seats are still reserved until you finish the procedure, or until your remote activation expires.

  4. A Disconnect license window opens.

Get the Deactivation token

In this part, you need a mobile device or tablet, or a workstation with internet access.

  1. Scan the QR code

  1. Scan the QR code on the screen with your mobile device.

  2. The Disconnect Remote Activation page opens. Continue to Disconnect remote activation

B. Click the download link

  1. Click Download Deactivation token.

    The Deactivation token is used for deactivating the user's remote activation. The user gets it from the remote Control Center and uploads it to cloud Control Center.
    Without the Deactivation token the printer seats stay reserved until the remote activation expires.

  2. Click the Account Details link, or go to cloud Control Center > Administration > Account information.

  3. Account Information in your cloud Control Center opens in a new tab. Go to Remote Activations, and click Manage Activations.

    Depending on your product level or access role, you can see all active remote activations in the Remote Activations section. See more about Access Roles.

  4. Manage Remote Activations window opens. Click Disconnect.

  5. The Disconnect Remote Activation window opens. Upload your Deactivation token. After the Deactivation token is successfully uploaded, the Remote Activation Information section uploads on your screen.

Continue to Disconnect remote activation.

Disconnect remote activation

  1. Check your data in the Remote Activation Information section. Make sure you are deleting the correct remote activation.

  2. Click Disconnect to finish disconnecting your remote activation.

Your remote activation was successfully disconnected and printer seats were released from your subscription account.

Also see: