“We cannot activate your multi-user license.”

Description

You already use Loftware on multiple computers. You own a multi-user license. When you try to activate your multi-user license on additional computers, the activation stops and reports an error with this title: “We cannot activate your multi-user license.”

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[Note] Note

The multi-user license allows you to run Loftware applications on an unlimited number of computers. The multi-user license limits the number of used printers.

Cause

Loftware applications you activate with a multi-user license must run on computers belonging to the same network domain or workgroup. You receive this error message if you try to activate a license in a separate network domain or workgroup.

Solution

Make sure your computer and all other computers in your labeling environment belong to the same network domain or workgroup. Also, make sure that:

  • Computers can communicate with each other using ports 6772 and 6773.

  • All computers can send and receive the TCP/ UDP packets.

To see your computer’s domain:

  1. Open the Control Panel on your computer.

  2. Go to System and Security > System.

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  3. The fully qualified domain name appears next to Full Computer Name.

[Note] Note

Please consult your IT department for details on your networking configuration.