Loftware keeps you up to date.
Our controlled process updates Loftware Cloud automatically, providing you with seamless hassle-free updates with no platform downtime.
Loftware provides new Loftware Cloud deployments for every software release.
We prepare and test each new deployment before we update your subscription, allowing you to upgrade seamlessly without downtime. We update your subscription by simply moving you from your previous deployment version to your new one. If you experience any unexpected problems, we return you to your previous version while we solve any problems.
We have transparent update plans and clearly-defined procedures in place for all release types (major, minor, and service). You receive email notifications before any Loftware Cloud version updates, allowing you to prepare for, test, and track every upgrade.
![[Note]](../Resources/Images/note.png)
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Note |
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Release days are when major, minor, or service releases become publicly available. |
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TIME |
EVENT |
DESCRIPTION |
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RELEASE DAY |
Email notification |
You get an email notification saying we will start with the Loftware Cloud upgrade process. The email includes information about the account that will be updated and the time of the update. |
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RELEASE + 7 DAYS |
Email notification |
You get an email notification saying your Loftware Cloud Essentials/Business sandbox/Compliance sandbox environment will be updated to the latest version in the next 24 hours. |
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Loftware Cloud Essentials |
We update your Loftware Cloud Essentials account to the latest version. You have no production environment downtime, we simply move your account. |
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Loftware Cloud Business: Sandbox environment updates |
We update your sandbox environment to the latest version. You have no sandbox environment downtime, we simply move your account. This procedure allows you to see how your production environment will handle the update. |
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Loftware Cloud Compliance: Sandbox environments updates |
We update your sandbox environment to the latest version. You have no sandbox environment downtime, we simply move your account. This procedure allows you to see how your production environment will handle the update and allows you an assessment of your system validation. |
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RELEASE + 14 DAYS |
Email notification |
You get an email notification saying your Loftware Cloud Business sandbox environment will be updated to the latest version in the next 24 hours. |
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Loftware CloudBusiness: without Sandbox environment |
We update your production environment to the latest version. You have no production environment downtime, we simply move your account. |
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RELEASE + 28 DAYS |
Email notification |
You get an email notification saying your Loftware Cloud Business production environment will be updated to the latest version in the next 24 hours. |
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Loftware Cloud Business: Production environment updates |
We update your production environment to the latest version. You have no production environment downtime, we simply move your account. |
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RELEASE + 3 MONTHS |
Email notification |
You get a third and final email notification saying your Loftware Cloud Compliance production environment will be updated to the latest version in the next 24 hours. |
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Loftware Cloud Compliance: Production environment updates |
We update your production environment to the latest version. You have no production environment downtime, we simply move your account. |
Loftware Cloud Compliance release cycle
Loftware Cloud Compliance is updated once a year. Before the production environment is upgraded, we provide a three-month testing period. During the testing period, users can contact Loftware technical support to test and resolve possible open issues before the production environment is upgraded.
You can host Loftware Cloud modules on your private infrastructure with your subscription:
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Your Label Designer designs labels and configures your printing application.
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Your Web Printing Client runs your printing application through the web.
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Your Integration System integrates your printing.
Your privately hosted software always links seamlessly with your Loftware Cloud subscription.
We regularly update Loftware Cloud, but your privately hosted software does not update automatically. Our up-to-date Loftware Cloud backend still runs older versions of your privately hosted software.
Until you update your privately hosted software, you may not be able to use some new Loftware Cloud features and functionality. To get every benefit from your Loftware Cloud subscription, periodically update your privately hosted software as we release newer versions of Loftware Cloud. Schedule your updates to fit your maintenance and production requirements.
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