Message

When sending a print job to the printer, the LPS Status Client print queue shows the following error at the printer and the label does not print:

(M1533) Socket Error Sending Data, (M1558) Connection reset by peer

Explanation

This error is typically caused by a network connectivity issue and indicates the connection was abruptly terminated by the printer.

This condition normally results if the peer application on the printer is suddenly stopped, the printer is rebooted, the printer or it's network interface is disabled, or the printer uses a hard close. This error may also result if a connection was broken due to keep-alive activity detecting a failure while one or more operations are in progress.

Solution

Somehow the printer has gone offline or the power was shut off.  Reset the printer and try again. This will usually resolve the problem.

Related Articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.

Article Number

2017047

See Using the Knowledge Base for information on how to the indicate the status of an article using the Status macro.

Versions

All supported LPS family product versions

Environment

Any supported LPS family product environment

 

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Linked Jira
Incident Number00118467
AuthorKelli Dawson
Review Date12/21/2016