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Description

When attempting to print a label containing images from Loftware, some Zebra printer models, like the 105SL, may display a message on the LCD indicating: OUT OF MEMORY STORING GRAPHIC.  Attempting to print an identical label to a Zebra 140XiIII may work fine.

Explanation

Within Design32 → Options → Preferences →Zebra there is a setting to Recall graphics by file name.  With this option set, Loftware will store the graphic on the Zebra printer using the 8.3 "short file" naming convention.  For example, if the image name is WarningMessage.jpg, the image will be stored on the Zebra with the name WARNINGM.GRF. 

However, if the image is not located in the Loftware default image location (set by Design32 → Options → File Locations → Images) then the path information will be included as part of the 8.3 file name on the Zebra.  For example, if the image on the label is being referenced as \\SERVER1\Images\WarningMessage.jpg (file://\\SERVER1\Images\WarningMessage.jpg), then Loftware will store this image on the Zebra as \\SERVER.GRF (file://\\SERVER.GRF)  (\\SERVER (file://\\SERVER) is the first 8 characters of the fully qualified file name).  Some Zebra printer models, like the 105SL, have difficulty with special characters in the file name (two backslashes) and will display OUT OF MEMORY STORING GRAPHIC on the LCD when an attempt is made to store this file name on the printer.

Solution

Again, this OUT OF MEMORY STORING GRAPHIC message on a Zebra is model specific.  It was reproduced on a Zebra 105SL using the example above, but the same test on a 140XiIII worked fine.

If you have a model that is displaying this error, options to correct this behavior are:

  • If not needed, uncheck the setting Options → Preferences → Zebra → Recall graphics by file name.
  • Move all images to the location specified by Design32 → Options → File Locations → Images and "relink" the images on the affected labels so only the file name, without any path information, appears in the File Name: setting of the image field.
  • Within Loftware, reset the default Images location specified by Design32 → Options → File Locations → Images to "point" to the location where all images will be stored and then relink the image fields on the affected labels so only the file name, without any path information, appears in the File Name: setting of the image field.

Result

What is the result of completing the How to steps? Does the issue go away completely? Will they have to do certain things differently now? In the case of a workaround, is there a definitive solution pending?

Internal Only Information

 

Related Jira Issues

 

Incident Numbers

95445

Author/Editor

David Perry

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