Skip to end of metadata
Go to start of metadata

Description

When the Configuration Utility has been directed to create a new scan path subdirectory, the following error can display.

Message
 Error (M5389) The configuration program was unable to create the SCAN subdirectory

Explanation

This error will be returned if when the Configuration Utility has been directed to create a new scan path subdirectory, but the logged in user does not have permission to write to the parent directory.

Solution

The logged in user does not have the necessary permissions to write to the parent directory.

  1. Elevate the logged in user permissions to a level necessary to gain Read/Write access (i.e. add them to the local admin group).
  2. Explicitly grant the logged in user access to the parent directory.
  3. Log out and Log in using a higher level account.

WARNING: Make sure that the Loftware Print Server service account also has read/write access to the newly created directory once successfully created.

 

 

Article Number

2014088

Versions

All supported Loftware Print Server versions

Environment

All supported Windows Operating Systems