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Description

Print jobs are no longer printing and you receive the following error message:

Explanation

Reasons for the message include: 

• Printer has been turned off/unplugged.

• Printer has lost it's assigned IP Address.

• †Printer is in DHCP mode.

• Printer has a faulty or failed NIC card.

• Printer may have a faulty Ethernet cable.

• Printer may be connected to a switch with a faulty and failed port.
• Printer may have been factory defaulted.
• An incorrect tcp/ip address was specified for the printer within Loftware.

† It's getting a dynamic IP and differs from the the IP configured in the Device grid.

Loftware Status Dialog:

When looking in Loftware Status Dialog you see a printer in the list that has a red icon with an exclamation point  followed by "Printer Number - Alias Name" (M2231) Error Opening Port ((M1583) Connection Timed Out.).

About the Error:

The initial error (M2231) is generated because Loftware could not successfully make a socket connection to the printer and the second error (M2231M1583) is caused by the device taking to long to reply to a data request from the LPS.

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Fig.1 Status Application showing a printer with an error condition.

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Solution

Suggested Troubleshooting Using Loftware Status Dialog. There are instances where the customer may not have direct access to the printer i.e. the printer is located in the warehouse or at a remote location. Using the Status Dialog we can attempt to open the internal web page of the printer.

1. In Loftware Status Dialog select the printer showing the (M2231) Error Opening Port ((M1583) Connection Timed Out.).
2. Right-click this entry.
3. Select "Launch Browser...".
4. This will launch your default browser and attempt to open the web page to the printer.

Fig.2 Right-clicking a printer entry allows you to open the printers web interface in your default browser.

At this point, if the printer is unreachable the browser will generate an "Timed Out" error.

Fig.3 Various browser responses when attempting to open a printers web interface.

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What Does This Tell Me:

• The IP address of what you believe to be assigned to the printer. Check with your customer this is the correct IP address.
• Conformation the printer is unreachable (the LPS is unable to connect) along with the "Timed out" error you received from your browser test.

>ping 173.16.63.20 -t

Equally, if the customer has direct access to the printer and/or your Status Dialog troubleshooting confirms the error (M2231) connecting to the printer, have the customer physically examine the printer for the above mentioned issues.

Conclusion

This issue falls outside the scope of Loftware support. Please have your customer contact the appropriate resources and have them check the for any of the items below.

• Check to see of the printer has been turned off/unplugged.
• Check the printer has not lost it's assigned IP Address.
• Check the printer is not in DHCP mode (It's getting a dynamic IP and differs from the LPS cached IP address).
• Check the printer it does not have a faulty or failed NIC card.
• Check to network i.e. port on the switch or some other related network centric device that provides connectivity.
• Check the Ethernet cable that is it not damaged. (try swapping cables)

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