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Problem

The LPS Status Client indicates jobs sent to Windows-configured Hewlett Packard (HP) printers are backing up with a Pending status and the printer is displayed as unavailable (red). Restarting the Loftware Service and removing pending jobs from the Loftware working directory (C:\Program Files (x86)\Loftware Labeling\WDDrop\OLEBPx) will often temporarily restore normal printing.

Explanation

There is a commonly enabled setting for HP drivers called Enable bidirectional support that, when combined with multiple configured printers using the same driver, can conflict with high-volume label printing from Loftware.

Solution

To resolve this issue, clear the Enable bidirectional support check box on all configured Windows drivers being used by Loftware to disable this setting.

Content by Label
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spacesLPSKB
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typepage
labelswindows print pending hang

Article Number

2017099

Versions

All supported LPS family product versions

Environment

Any supported Windows environment

Page properties
hiddentrue

This table provides information that is visible only to Loftware users.

Linked Jira

JIRA
serverJira
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyLPS-6367

JIRA
serverJira
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyOOB-785

Incident Number 00112060
Author Michael Alley
Review Date