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Message

When attempting to save, load, or create a label design, the application throws one or both of the following errors:

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M61426 You do not have the necessary permission to save the label in this location. Please contact your system administrator.

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M11901 Unable to open template file. Cannot load label until problem is solved.

Explanation

There are two potential causes for this error:

  • The user may not have permissions to the folder where the label or template folder is located. A set of standard Windows permissions is shown in the following table. Ideally, the user should have Full Control of the folder/files.



  • The application is unable to locate the corresponding template file or file location for the label in question, usually due to an incorrect template file path location. 

Solution

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bgColor#fff
titleM61426 Error Solution
First, do the following to confirm the user has permissions to the folder where the label or template folder is located:
  1. Open a Windows file browser and navigate to the Loftware installation (by default this is C:\Program Files (x86)\Loftware Labeling\).
  2. Right-click on the Labels subfolder.
  3. Click Properties.
  4. Click the Security tab and select your account or user name.
  5. Verify the permissions for that account from the list shown.
  6. If the desired permissions are not set, click Edit to change them.
  7. If permission modification is not accessible or allowed, contact your IT or systems administrator for assistance.


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bgColor#fff
titleM11901 Error Solution

Verify or change the location of the location of the ...\Loftware Labeling\Template\General:

  1. In LLM-WIN Design, click Options > File Locations.


  2. Select Templates and then click Change. 
  3. Browse to the Loftware install folder (for example, C:\Program Files (x86)\Loftware Labeling) and select the ..\TEMPLATE\GENERAL folder.
  4. Click OK.
  5. It may be necessary to close the application and restart it for the changes to take effect.
Info
The logged in user needs to be part of the Loftware_Group under Local Users and Groups in Computer Management.

Content by Label
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spacesETSLPSKB
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typepage
labelsDesign Crash M61426 M11901 Error Save

Article Number

2017032

Versions

All supported LPS family product versions

Environment

Windows environments


Page properties
hiddentrue

This table provides information that is visible only to Loftware users.

Linked Jira
JIRA
serverJira
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyOOB-674
Incident Number 
Author MVACHON
Review Date