Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

When a user tries to log into Loftware WebAccess listed as a user role, the following error message is displayed on the login screen:

Panel

MSG104: Rules Engine Error

Explanation

This error may occur when an Administrator logs into Loftware WebAccess and applies a rule that specifies a device name that has already been specified in another rule.  When a non-Administrator user tries to log into Loftware WebAccess, they receive the MSG104 error.

Image Removed

Image Removed

Solution

To resolve this issue, the Administrator needs to delete one of the rules and/or change the "device name" that is referenced in the IF THEN logic.

Image Added

Image Added

Content by Label
showLabelsfalse
max5
spacesLPSKB
sortmodified
showSpacefalse
reversetrue
typepage
labelskb-error-message lwa

Article Number

2017097

Versions

Loftware WebAccess 2.4.4

Environment

Loftware WebAccess

Page properties
hiddentrue

This table provides information that is visible only to Loftware users.

Linked Jira
JIRA
serverJira
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyOOB-718
Incident Number 
Author Andrea Veno
Review Date