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Description

In the event your Loftware Label Manager (LLM) or Loftware Print Server (LPS) installation becomes corrupted, it may be necessary to perform a repair of the application installation. Please review the following information before executing this process:

Info

Users should always follow best practices and back up all the data contained in their software installation(s) before making any changes to their system.

Users should have local administrator privileges on the host machine for making changes.

A reboot is required to complete the process. Failure to do so will cause issues. User(s) should plan accordingly before running the repair.

How to run the Repair process on Windows Systems

  1. Go to Control Panel > All Control Panel Items > Programs and Features, and then select Loftware Programs.
    Note:
    Navigation to Programs and Features may vary depending on your version of Windows.


  2. Select the Change option to begin the repair process.


  3. If LPS has previously been installed and the service is still running, you will see the following error:


  4. To locate the service, click the Windows button, enter services in the search box, and select Services from the list.


  5. Stop the Loftware Print Server service.
  6. Return to the repair process and click Next.


  7. Select Repair and then click Next.


    The progress bar is displayed. 


  8. Once the repair process completes, click OK in the prompt to reboot your system. A reboot is REQUIRED to complete the repair process.


  9. Select Yes and click Finish to restart your computer.


  10. After the system restart, the user will be presented with a Loftware post-boot dialog. Click Next to continue the operation. Various steps are displayed as shown in the following image. 


  11. If LPS has previously been installed, you may see an additional dialog box with some account details. After reviewing the information, click Next.



  12. Once the operation completes, the the completion dialog is displayed. Click Finish to close out the dialog box.

Content by Label
max5
spacesLPSKB
sortmodified
showSpacefalse
reversetrue
typepage
labelsLLM LPS Repair Install kb-howtroubleshooting-to-article

Article Number

2017117

Versions

All supported LLM and LPS versions

Environment

All supported Windows environments

Page properties
hiddentrue

This table provides information that is visible only to Loftware users.

Linked Jira
JIRA
serverJira
serverIdb694bd2b-f495-3baf-a460-a9c93a1d1de3
keyOOB-747
Incident Number 
AuthorMichael Vachon
Review Date3/22/2016