- Created by Unknown User (dperry), last modified by Unknown User (aduquette) on Mar 02, 2017
When opening a label template with On Demand Print Client, a dialog box with the following warning appears:
This warning message indicates the device Family and Model of the label template you have opened does not match the Family and Model of any devices configured on the Loftware Print Server (LPS) to which your On Demand Print Client is connected.
After clicking OK to the warning dialog box, the On Demand Print Client will display the device Family and Model assigned to the template you have opened in the top right corner. For example, the label template named Shipping_2.lwl in the following screenshot was designed for the family Zebra and model Z4M.
On Demand Print Client can also display the devices configured on LPS by clicking View > Diagnostics. In the following example, three devices are configured on LPS:
- Zebra 110XiIII Plus
- Zebra ZPLII
- Intermec DirectProtocol
Because none of the configured devices listed match the family and model of the template (Zebra Z4M), the M637 warning was displayed when the Shipping_2.lwl template was opened.
If the template is relatively new, it is possible the label designer simply selected the wrong model. However, if the template has been in use for some time, then changes within the LPS environment have been made which caused this behavior. Whatever the cause, this issue should be discussed with your LPS Administrator.
There are several solutions available, but this warning should be discussed with your LPS administrator so that a suitable solution is implemented.
Loftware Print Server 9.x and higher
All supported Loftware Print Server environments