Skip to end of metadata
Go to start of metadata


USB Key Not Detected


Check the Following:

  • Is the USB Key in the Port and is the light on on the Key?
  • Ensure that the USB Port is enabled in the System's BIOS.
  • Ensure that USB Controllers are enabled in Device Manager on the PC.

To open Device Manager

  • Right-click My Computer and click Properties.
  • Click the Hardware tab, and then click Device Manager.

Note: In WIN98, open the Device Mgr Tab

  • Select USB Controller, then press Action in the Menu Bar, and uncheck "disabled".
  • Right-click on any red or yellow warning flags, press Properties to check the device status.
  • Under Ports, open the Driver Tab, right-click on a Port and check Update Driver.

Note: To use Device Manager, you must be logged on as a user with administrative privileges.


Article Number



 Loftware Versions 7.0 and above


All supported installation environments.