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Description

USB Key Not Detected

Solution

Check the Following:

  • Is the USB Key in the Port and is the light on on the Key?
  • Ensure that the USB Port is enabled in the System's BIOS.
  • Ensure that USB Controllers are enabled in Device Manager on the PC.

To open Device Manager

  • Right-click My Computer and click Properties.
  • Click the Hardware tab, and then click Device Manager.

Note: In WIN98, open the Device Mgr Tab

  • Select USB Controller, then press Action in the Menu Bar, and uncheck "disabled".
  • Right-click on any red or yellow warning flags, press Properties to check the device status.
  • Under Ports, open the Driver Tab, right-click on a Port and check Update Driver.

Note: To use Device Manager, you must be logged on as a user with administrative privileges.

 

Article Number

 2009222

Versions

 Loftware Versions 7.0 and above

Environment

All supported installation environments.