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Description

When attempting to launch the On-Demand Print Client, an error is received stating that the Loftware Print Server (LPS, aka WatchDog-NT Server) could not locate a share point.

Solution

This error may occur if the File Location settings are changed after installing Loftware Label Manager and the corresponding UNC paths used by the LPS were not updated accordingly.

  1. Open Windows Explorer to WINNT\llmwdn32.ini, and look for the [Paths] section.
  2. Ensure that these settings are correct and that each path has a share at some point.
  3. Look for the [UNCPaths] section.
  4. Delete the header and all settings in this section; save and close the file.
  5. Stop and restart the LPS; launch the On-Demand Print Client.

The [UNCPaths] section of the ini file is automatically written to match the [Paths] section, which means you should no longer receive an error.

The apply the same steps if you are remapped to the registry:

Windows Registry Editor

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Loftware, Inc.\llmwdn32.ini\UNCPaths]

Article Number

 2009102

Versions

Loftware Versions 4.1.2.3 or Later

Environment

All supported installation environments.