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Problem

Under certain circumstances, the Connector Console portion of the Loftware Universal Connector or the Loftware Connector for Oracle cannot be uninstalled using the InstallAnywhere setup wizard.  This occurs when the InstallAnywhere wizard does not have uninstall as an option.  Additionally, InstallAnywhere will display an error stating that the Console is already installed when the install option is chosen.

Explanation

When the Connector Console is installed, there are no Windows registry settings set.  As a result, the Connector Console does not appear in the "Add or Remove Programs" or "Programs and Features" list in Windows Control Panel.  The normal method for uninstallation is to run the setup utility for the Connector Console and choose uninstall as the operation to perform.  If uninstall is not an option, then there is a problem with the InstallAnywhere file that is used to register installed programs.  In this case, the Connector Console will need to be uninstalled manually.

Solution

  1. Stop the Loftware Connector Console Service
    1. Run "services.msc"
    2. Select Loftware Connector Console on the services list
    3. Click "Stop"
  2. Remove the Connector Console folder
    1. By default, the folder is located at C:\Program Files\Loftware Labeling\Connector.
  3. Remove InstallAnywhere's Zero G Registry folder1
    1. By default, the folder is located at C:\Program Files\Zero G Registry.
      Note: This is a hidden folder. You may need to enable the "Show hidden files and folders" option in Windows Explorer
  4. Delete the Loftware Connector Console Windows Service
    1. Open a Command Prompt window
    2. Run the command "sc delete ConnectorConsole".

1If you have other programs that were installed by InstallAnywhere, do not remove the Zero G Registry folder. Instead, open the .com.zerog.registry.xml file and remove the registry element that references the Connector Console.

Article Number

2014024

Versions

Oracle Connector 4.x

Universal Connector 4.x

Environment

All supported installation environments