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The LPS Status Client indicates jobs sent to Windows-configured Hewlett Packard (HP) printers are backing up with a Pending status and the printer is displayed as unavailable (red). Restarting the Loftware Service and removing pending jobs from the Loftware working directory (C:\Program Files (x86)\Loftware Labeling\WDDrop\OLEBPx) will often temporarily restore normal printing.


There is a commonly enabled setting for HP drivers called Enable bidirectional support that, when combined with multiple configured printers using the same driver, can conflict with high-volume label printing from Loftware.


To resolve this issue, clear the Enable bidirectional support check box on all configured Windows drivers being used by Loftware to disable this setting.

Article Number



All supported LPS family product versions


Any supported Windows environment