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Description

Erratic behavior on Intermec printers can often point to a printer memory corruption problem. Symptoms may include but are not limited to images not printing, serial communication problems, and fields not locating correctly. When memory corruption occurs it may become necessary to reset the memory on the printer.

How to reset the memory on an Intermec Printer

Caution: Any of these memory reset procedures set the printer to Intermec Standard flow control, as well as clear all stored formats, fonts & images from the printer memory.

  1. Go to File > Printers.
  2. Select your printer and then click the Connection button.
  3. Click the Reset to Defaults button.
    Note: If you are not using PORT, this button will not be available.

This will reset the memory in the printer and cause it to reboot. If the printer does not reboot, you may need to use the following manual reset procedure for your device.

Manual Reset Procedures

Intermec 3240, 3440, 3400, 3600

This sets communication settings to 9600,e,7,1.

  1. Turn the printer off.

  2. Turn the printer on while holding the feed button in, then release the feed button.
  3. On the top bank of DIP switches set 1 = off and 3,4,5 & 6 = on.
  4. Hold the feed button in for about 3 seconds, then release.
  5. Turn the printer off.
  6. Set top bank switch 1 = on & bottom bank switch 6 = on, all other DIP switches off.
  7. Turn the printer on normally.

Intermec 4100

This sets communication settings to 9600,e,7,1.

  1. Turn the printer off.
  2. Set switch 8 on bottom bank of DIP switches to ON.
  3. Turn the printer on.
  4. On top bank of DIP switches set 1 = off and 3,4,5 & 6 = on.
  5. Hold the feed button in for about 3 seconds, then release.
  6. Turn the printer off.
  7. Set top bank switch 1 = on & all other switches off.
  8. Turn the printer on normally.

Intermec 4400 

  1. Press the OFFLINE button on the printer, then press the MENU button.
  2. Press the down arrow repeatedly until you see: OFFLINE SERVICE MENU.
  3. Press SELECT, then press the down arrow repeatedly until you see: SERVICE MENU MEMORY RESET.
  4. Press SELECT, and then ENTER.
  5. Press the MENU button until you see: OFFLINE SERVICE MENU.
  6. If you are not using a printer ribbon, press ONLINE, the memory reset should now be complete.
  7. If you are using a printer ribbon, you will now need to reconfigure the printer for Thermal Transfer Stock, proceed to step 8.
  8. Press the down arrow repeatedly until you see: OFFLINE CONFIGURATION.
  9. Press SELECT, then press the down arrow repeatedly until you see: CONFIGURATION LABEL.
  10. Press SELECT, then press the down arrow repeatedly until you see: LABEL MEDIA TYPE.
  11. Press SELECT, then press the down arrow until you see: MEDIA TYPE THERMAL TRANSFER.
  12. Press ENTER, then press MENU until you see: OFFLINE CONFIGFURATION.
  13. Press RELOAD, this will cause the excess ribbon to be drawn back into the printer.
  14. Press ONLINE, the memory reset should now be complete.

Article Number

 2009251

Versions

All supported LPS family product versions

Environment

All supported installation environments