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Message

Printers within the Loftware Print Server using Loftware native drivers can be configured with the following connection types:

  • Port
  • Print Manager Spooling
  • TCP/IP
  • Web User

Those Printers having a Web User connection setting are designed to send print jobs to Web Listener clients.
If a Loftware WebAccess user attempts to print to a printer with a Web User connection type, and the associated Web Listener is not running on the client machine, the LWA user will receive the following error:

[msg 1005] Requested Print Job encountered a Critical failure while printing to Printer Number x


Explanation

In this particular case, the Web Listener simply needed to be started on the client computer so that it can receive and process print jobs from the LPS.

  • Although the LWA user receives a message that the requested print job encountered a "Critical failure", the LPS Status Client will list that job as a Spooled Job and NOT a Critical Failure so the message recieved by the LWA user is somewhat misleading.
  • There are other causes that can result in the LWA user receiving the error: [msg 1005] Requested Print Job encountered a Critical failure while printing to Printer Number x

Reproduction

  1. Configure a printer on the LPS with a Web User connection type.
  2. Attempt to print from LWA to that printer without a Web Listener client connected using the specified Web User.
  3. The attempt to print in step 2 will result in the error: [msg 1005] Requested Print Job encountered a Critical failure while printing to Printer Number x

Article Number

 2013006

Versions

 Loftware WebAccess Version 2.x

Environment

Any supported Loftware WebAccess environment.